At Regent Row, we are committed to providing you with the best possible shopping experience. We understand that sometimes a product may not meet your expectations. Therefore, we are proposing a clear and customer-friendly return policy to ensure your satisfaction.
Our Promise: Your satisfaction is our top priority. If you are not completely satisfied with your purchase from Regent Row, we will do our best to make it right.
Return Eligibility:
- Timeframe: You may return eligible items within 14 days of the delivery date.
- Condition: Items must be in their original, unworn, and unwashed condition with all tags and packaging intact.
Return Process: Returning items to Regent Row is hassle-free and straightforward:
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Initiate the Return: Log in to your Regent Row account and go to the Order History section. Select the order containing the item you wish to return and follow the simple instructions.
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Print the Label: After initiating the return, you will be provided with a prepaid return label. Print it out and attach it to the package.
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Package the Items: Place the item(s) you are returning along with all original tags and packaging into a secure package.
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Drop Off or Schedule a Pickup: You can drop off the package at a designated shipping location or schedule a pickup with our trusted carrier.
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Refund or Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange promptly. Refunds will be issued to the original payment method.
Exceptions: Please note that the following items are not eligible for return:
- Items that have been worn, washed, or damaged.
- Items without their original tags and packaging.
- Undergarments and swimwear (for hygiene reasons).
Customer Support: If you have any questions or need assistance with your return, our dedicated customer support team is here to help. Contact us at hello@regent-row.com
Conclusion: At Regent Row, we stand by the quality and fit of our products. However, we understand that every purchase is important to you, and we want you to be completely satisfied. This return policy is designed to ensure a straightforward and fair process for our valued customers.
We appreciate your trust in Regent Row, and we look forward to serving you with the highest standards of excellence in the future.